Cancellation Policy

1. Scope of the Cancellation Policy

This Cancellation Policy applies to orders for furniture, home goods, and related accessories placed through the Rearviewvintage website.

The policy explains when an order may be canceled, how to submit a cancellation request, how cancellation requests are reviewed, and how orders that have already been shipped are handled.

2. Cancellation Period

Customers may directly request cancellation of an order within 24 hours after the order is placed, provided that the order has not been shipped.

The 24-hour period is calculated from the time the order is successfully submitted through the website.

A cancellation request submitted within this period will be reviewed based on the current order status.

3. Orders That Have Not Been Shipped

If an order has not been shipped and the cancellation request is submitted within 24 hours of placing the order, the customer may request cancellation.

After receiving the cancellation request, Rearviewvintage will review the order status and confirm whether the order can be canceled before shipment.

If the cancellation is confirmed, the order will not proceed to shipment and any applicable refund will be processed according to the payment method and applicable refund procedures.

4. Orders That Have Already Been Shipped

Once an order has been shipped, it can no longer be handled as a standard pre-shipment cancellation.

If the customer no longer wants an order that has already been shipped, the customer should receive the order first and then submit a return request according to the website's Return Policy.

The return will be handled under the applicable return conditions and procedures.

Customers should not refuse delivery solely to request a cancellation unless this has been specifically arranged with customer service.

5. Cancellation Request Process

To request an order cancellation, customers should contact us by email at:

info@rearviewvintage.com

The cancellation request should include the following information:

• Order number

• Customer name

• Email address used when placing the order

• Date the order was placed

• Product or products included in the order

• A clear statement that the customer is requesting cancellation

Providing complete order information allows Rearviewvintage to identify the order and review its current processing status.

6. Detailed Cancellation Procedure

The cancellation process generally follows these steps:

1. Check the order time and status. Confirm that the order was placed within the previous 24 hours and has not been shipped.

2. Send a cancellation request. Email info@rearviewvintage.com with the order number and relevant order information.

3. Order status review. Rearviewvintage will review whether the order is still pending processing or has already been shipped.

4. Cancellation confirmation. If the order meets the cancellation conditions, we will confirm that the cancellation can be processed.

5. Order processing stops. Once cancellation is confirmed, the applicable order processing and shipment will be stopped where possible.

6. Refund processing. If payment has already been collected, the applicable refund will be processed according to the store's refund procedures.

7. Confirmation email. Customers will receive cancellation-related confirmation by email when the cancellation has been processed.

A cancellation request is not considered completed until Rearviewvintage confirms the cancellation.

7. Cancellation Requests After the 24-Hour Period

If more than 24 hours have passed since the order was placed, the customer should contact us as soon as possible.

If the order has not yet been shipped, Rearviewvintage may review whether cancellation is still possible based on the current processing status.

If the order has already been shipped, the customer should receive the order and follow the applicable Return Policy.

8. Cancellation Before Shipment

An order may enter processing after payment is successfully authorized.

Customers who want to cancel an order should submit their request as early as possible. Even when an order is within the 24-hour period, cancellation depends on the order not having been shipped.

If the order has already been transferred to the carrier or otherwise shipped, the order will be handled under the shipped-order procedure described in this policy.

9. Cancellation Confirmation

After a cancellation request is reviewed, Rearviewvintage will communicate the result by email.

If cancellation is approved, the confirmation may include:

• Order number

• Cancellation status

• Cancellation date

• Refund information, where applicable

• Other relevant order information

Customers should keep the cancellation confirmation for their records.

10. Refunds for Canceled Orders

When a cancellation is approved and payment has already been collected, the applicable refund will generally be issued to the original payment method.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

Customers should contact their payment provider if a processed refund does not appear within the provider's normal processing period.

11. Partial Order Cancellation

If a customer wishes to cancel only part of an order, the customer should clearly identify the specific product or quantity to be canceled in the email request.

Rearviewvintage will review the status of the individual items and determine whether the requested partial cancellation can be processed before shipment.

Items that have already been shipped will be handled according to the applicable Return Policy.

12. Cancellation Requests for Damaged, Incorrect, or Defective Orders

If the reason for contacting customer service concerns a product that was received damaged, incorrect, or defective, customers should identify the issue when contacting us.

These situations may be handled separately from a standard pre-shipment cancellation request and may be subject to the applicable return or product issue procedures.

Customers may be asked to provide photographs or other information needed to review the order.

13. Customer Rights and Other Policies

This Cancellation Policy describes Rearviewvintage's order cancellation procedure and does not limit any consumer rights that cannot legally be waived or excluded under applicable law.

Customers should also review the website's Return Policy, Exchange Policy, Shipping Policy, and Payment Policy for additional information concerning orders.

Where an applicable legal requirement provides a consumer with rights that differ from this policy, those rights will apply.

14. Company and Contact Information

This website is owned and operated by REARVIEW VINTAGE LLC.

Company Name: REARVIEW VINTAGE LLC

Address: 1748 THOMASVILLE RD, TALLAHASSEE, FL 32303, USA

EIN: 99-1780174

Phone: +1 (407) 221-7007

Email: info@rearviewvintage.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).

Please contact us by email. We will respond to your inquiry within 24 hours.