Refund policy

1. Scope of the Return Policy

This Return Policy applies to furniture, home goods, and related accessories purchased through the Rearviewvintage website.

This policy explains the return period, eligibility requirements, return procedure, return shipping arrangements, product inspection, and refund processing.

2. 14-Day Return Period

Customers may request a return within 14 days from the date the order is received.

Customers may request a return if they are not satisfied with the purchased product. A reason for the return is not required, provided that the product meets the return conditions described in this policy.

Customers should contact Rearviewvintage within the applicable 14-day period to begin the return process.

3. Product Condition Requirements

To be eligible for a standard return, the product must be new and unused and remain in a condition that does not affect its resale.

The returned product should:

Not have been used or installed.
Not show signs of use, wear, stains, damage, or modification.
Remain in its original condition to the extent reasonably possible.
Include applicable accessories, components, manuals, hardware, and other items supplied with the order.
Be suitable for resale after inspection.

Customers should retain the original packaging where reasonably possible and use appropriate packaging to protect the product during return transportation.

4. Return Request

To request a return, customers should contact us by email at:

info@rearviewvintage.com

The return request should include:

Order number
Customer name
Email address used for the order
Product name
Date the order was received
A statement that the customer wishes to return the product

Customers may also provide the reason for the return, although a reason is not required for a standard return request made within the 14-day period.

5. Detailed Return Process

The return process generally follows these steps:

Check the return period. Confirm that the product was received within the previous 14 days.
Contact customer service. Email info@rearviewvintage.com with the applicable order and product information.
Return request review. Rearviewvintage will review the order information and provide return instructions.
Prepare the product. The customer should ensure that the product is new, unused, complete, and properly packaged.
Arrange the return shipment. Return shipping will be arranged according to the instructions provided by Rearviewvintage.
Ship the product. The product should be sent to the designated return address.
Product receipt and inspection. Rearviewvintage will receive and inspect the returned product to verify that it meets the conditions of this policy.
Refund processing. Once the product has been received and verified as eligible for return, the applicable refund will be processed.
Refund confirmation. Customers will receive confirmation by email after the refund has been processed.

A return should not be shipped to an address other than the designated return address provided by customer service.

6. Return Shipping Costs

Rearviewvintage will cover the return shipping costs for an approved return under this policy.

Where applicable, Rearviewvintage may provide return shipping instructions or a prepaid return shipping label.

Customers should contact customer service before sending the product back so that the appropriate return shipping arrangements can be made.

7. Return Address

Approved returns should be sent to:

1748 THOMASVILLE RD, TALLAHASSEE, FL 32303, USA

Customers should wait for return instructions when required before shipping the product.

8. Packaging and Return Shipment

Customers should package the product appropriately for return transportation.

Where reasonably possible, the original packaging should be used. If the original packaging is no longer available, suitable protective packaging should be used to reduce the risk of transportation damage.

The product should be returned with applicable accessories, components, hardware, manuals, and other items supplied with the order.

9. Product Inspection

After the returned product is received, Rearviewvintage will inspect the product and relevant contents.

The inspection may verify whether the product:

Is new and unused.
Has no signs of use or installation.
Has not been damaged, stained, modified, or altered.
Includes the applicable components and accessories.
Remains in a condition suitable for resale.

The refund will be processed after the returned product has been received and verified to meet the applicable return conditions.

10. Refund Amount

Once the returned product has been received and verified as eligible under this policy, Rearviewvintage will refund the amount paid for the order.

The refund amount includes the product price (including shipping costs and taxes paid).

The applicable refund will be processed according to the payment information associated with the original order.

11. Refund Processing Time

Once Rearviewvintage has received the returned product and verified that it meets the conditions of this Return Policy, the store will process the applicable refund within 2 business days.

The time required for the refunded amount to appear in the customer's account may depend on the original payment method, payment processor, bank, or card issuer.

12. Damaged, Defective, or Incorrect Products

If a customer receives a product that is damaged, defective, or different from the product ordered, the customer should contact us by email as soon as reasonably possible.

The customer should provide:

Order number
Product name
Description of the issue
Photographs of the product or packaging when requested
Other information needed to review the order

These situations may be reviewed separately from a standard customer-requested return.

13. Company and Contact Information

This website is owned and operated by REARVIEW VINTAGE LLC.

Company Name: REARVIEW VINTAGE LLC

Address: 1748 THOMASVILLE RD, TALLAHASSEE, FL 32303, USA

EIN: 99-1780174

Phone: +1 (407) 221-7007

Email: info@rearviewvintage.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).

Please contact us by email. We will respond to your inquiry within 24 hours.