Exchange Policy

1. Scope of the Exchange Policy

This Exchange Policy applies to furniture, home goods, and related accessories purchased through the Rearviewvintage website.

This policy explains the applicable exchange period, product conditions, exchange procedure, shipping costs, processing time, and replacement shipment arrangements.

2. 14-Day Exchange Period

Customers may request an exchange within 14 days from the date the order is received.

The exchange request does not require the customer to provide a reason, provided that the product meets the conditions described in this policy.

Customers should contact us within the applicable 14-day period to begin the exchange process.

3. Product Condition for Exchange

Products submitted for exchange must be new and unused.

The product should:

  • Not have been used or installed.

  • Not show signs of use, wear, damage, stains, or modification.

  • Remain in a condition suitable for resale.

  • Include applicable accessories, components, manuals, and other items originally supplied with the product.

  • Be securely packaged for return transportation.

Customers should keep the original packaging where reasonably possible to help protect the product during return shipment.

4. Exchange Request

To request an exchange, customers should contact us by email at:

info@rearviewvintage.com

The exchange request should include:

  • Order number

  • Customer name

  • Product name

  • Requested replacement product or applicable product option

  • Other information needed to identify the order

Providing the order number helps us review the purchase information and process the request.

5. Exchange Process

The general exchange process is:

  1. Contact Rearviewvintage by email within 14 days of receiving the order.

  2. Provide the applicable order and product information.

  3. Receive instructions regarding the return of the original product.

  4. Prepare and package the product for return shipment.

  5. Ship the product to the designated return address using the instructions provided.

  6. Rearviewvintage receives and reviews the returned product.

  7. The exchange is processed after the returned product is verified to meet the applicable exchange conditions.

  8. The replacement product is prepared for shipment.

6. Return Shipping Costs for Exchanges

Rearviewvintage will cover the return shipping costs associated with an approved exchange.

Where applicable, we may provide return shipping instructions or a prepaid return shipping label.

Customers should not pay additional return shipping costs for an approved exchange unless otherwise agreed with the customer in advance.

7. Exchange Return Address

Approved exchange returns should be sent to:

1748 THOMASVILLE RD TALLAHASSEE, FL 32303 USA

Customers should not send a return to an address different from the address or return instructions provided by customer service.

8. Inspection of Returned Products

After the returned product is received, Rearviewvintage will review its condition and the contents of the return.

The review may confirm whether the product:

  • Is new and unused.

  • Has no signs of use or modification.

  • Has not been damaged or altered after delivery.

  • Includes the applicable components and accessories.

  • Meets the conditions stated in this Exchange Policy.

The exchange will be processed after the returned product has been received and reviewed.

9. Exchange Processing Time

Approved exchanges will be processed within 2 business days after the returned product has been received and verified.

The processing period covers the review of the returned product and preparation of the exchange order.

10. Replacement Product Shipping

After the exchange has been processed, the replacement product will be prepared for shipment.

The replacement product will be shipped within 2 business days after the exchange has been processed.

Customers may receive shipping or tracking information when tracking is available for the applicable shipment.

11. Replacement Product Availability

The requested replacement product must be available for exchange.

If the requested replacement product or selected option is unavailable, Rearviewvintage may contact the customer to discuss available replacement options.

If a suitable replacement cannot be arranged, the applicable refund or other resolution will be handled according to the relevant store policy and applicable requirements.

12. Damaged, Defective, or Incorrect Products

If a customer receives a product that is damaged, defective, or different from the product ordered, the customer should contact us by email as soon as reasonably possible.

Please provide:

  • Order number

  • Product name

  • Description of the issue

  • Relevant photographs or other supporting information when requested

These cases may be reviewed separately from a standard customer-requested exchange.

13. Contact and Company Information

This website is owned and operated by REARVIEW VINTAGE LLC.

Company Name: REARVIEW VINTAGE LLC

Address: 1748 THOMASVILLE RD, TALLAHASSEE, FL 32303, USA

EIN: 99-1780174

Phone: +1 (407) 221-7007

Email: info@rearviewvintage.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA).

Please contact us by email. We will respond to your inquiry within 24 hours.